• Assesses training and development needs through surveys, interviews, focus groups, and communication to managers, employees and with BPO. 
• Creates, organizes, plans, and presents training and learning materials, various forms of onboarding, orientation, lecture, simulations, and videos and skills training for employees and BPO. 
• Ensure and analyze knowledge level of customer contact center at the same level
• Produce end to end communication and media published by Customer Service in all media distribution / campaign
• Create and/or acquires training procedure manuals, guides, and course materials. 
• Create external campaign to build awareness about XL CS as “best in industry” world class customer service in order to gain customer trust and engagement
• Evaluates program effectiveness through assessments, surveys, and feedback. 
• Research and recommend new programs or enhancements to training programs based on the latest trends. 
• Prepares and implements training budget; maintains records and reports of expenses. 
• Collaborating with other departments such as Human Resources, Marketing department, IT department and BPO to ensure the training program or materials is align with the organization’s goals. 

• Strong knowledge of how to deliver effective learning experience 
• Have experienced in planning, creating, execute learning in large scale audience.
• Proven communication, interpersonal, and learning skills
• Ability to work independently and or lead team in a dynamic environment
• Preferably bachelor's degree in communication, education, graphic design or another relevant field or equivalent experience
• Min 3 years relevant experience and have strong knowledge regarding learning & people developments

PT. XL Axiata Tbk (EXCL) adalah untuk menyediakan layanan telekomunikasi dan / atau jaringan telekomunikasi dan / atau layanan multimedia. Perusahaan mulai beroperasi secara komersial pada tahun 1996. Pemegang saham mayoritas Perusahaan, Axiata Investments (Indonesia) Sdn. Bhd., Adalah anak perusahaan yang sepenuhnya dimiliki oleh Axiata Investments (Labuan) Limited. Axiata Investments (Labuan) Limited merupakan anak perusahaan Axiata Group Berhad.