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Engineer Telephony & Call Center Operations

PT Bank Mandiri (Persero) Tbk

Pendidikan minimal Sarjana
Bekerja Full time
Gaji Kompetitif
Dipasang 7 Februari 2024
Ditutup 31 Maret 2024
Dilihat 340
Disimpan 0

Penempatan

Kota Jakarta Selatan, DKI Jakarta

Jl. Jenderal Gatot Subroto Kav. 36-38 Jakarta Indonesia, 12190

Deskripsi

  • Responsible for planning/implementing/leading enterprise collaboration based voice projects.
  • Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes the installation, maintenance, and management of all voice equipment such as PBX, SBC, Recording System and diagnostic tools, etc.
  • Responsible for performing system generation, tuning, configuration, upgrades, performance management, disaster recovery, and usage reporting as required. .
  • Analyses existing voice infrastructure and identifying potential enhancements to sustain and improve optimization and performance.
  • Provides clear oral and written communication.

Kualifikasi

  • Bachelor Degree in Computer Science Engineering/Telecommunications or related Technology curriculum preferred
  • Minimum 3 years’ experience in supporting enterprise level Telecoms/PABX systems/ Contact center Systems
  • Experience in 24x7 environment with on-call responsibilities
  • Experience working in a high-pressure environment
  • Experience supporting, maintaining and troubleshooting Cisco enterprise-level PABX Environments.
  • Understanding of Disaster Recovery and High Availability
  • Experience in highly virtual environments
  • Strong personnel management, analytical, problem solving, organizational, and planning skills.
  • CISCO Collaboration Certification will be preferred.
  • Knowledge about CUCM, PCCE, Contact Center System, Nice engage, Workforce Management, Quality Monitoring and Session Boarder Controllers (will be an advantage).

Lain-lain

  • Medical & Health Insurance
  •  Performance Bonus
  •  Paid Sick Leave
  •  Flexible Time
  •  Business Trip
  •  Life Insurance
  •  Training & Proffesional Development
  •  Maternity & Paternity Leave
  •  Retirement Benefit Plans
  •  Paid Holidays
  •  Relocation Assistance
  •  Religious Holiday Allowance
  •  Leave Travel Allowance
  •  Certificate
  •  Training & Professional Development
  •  International Leadership Training & Benchmarking
  •  Medical, Prescription, Dental or Vision Plans
  •  Additional Study Hours Allowance
  •  Achievement-based Incentives

Tentang PT Bank Mandiri (Persero) Tbk

Bank Mandiri didirikan pada 2 Oktober 1998, sebagai bagian dari program restrukturisasi perbankan yang dilaksanakan oleh pemerintah Indonesia. Pada bulan Juli 1999, empat bank pemerintah -- yaitu Bank Bumi Daya, Bank Dagang Negara, Bank Ekspor Impor Indonesia dan Bank Pembangunan Indonesia -- dilebur menjadi Bank Mandiri, dimana masing-masing bank tersebut memiliki peran yang tak terpisahkan dalam pembangunan perekonomian Indonesia. Sampai dengan hari ini, Bank Mandiri meneruskan tradisi selama lebih dari 140 tahun memberikan kontribusi dalam dunia perbankan dan perekonomian Indonesia.

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